Kathmandu-A BYD Atto 3 burned to ashes in Pathari, Morang, on May 7. Two weeks later, on May 21, Cimex Inc. released a statement. The company said external factors caused the fire in the Atto 3's high voltage battery area and claimed the battery remained safe.

However, Cimex said it had not yet identified the exact cause of the incident. The company also did not explain whether the more than 4,000 Nepali families using the Atto 3 are safe.

Authorities have not identified the exact cause of the fire. However, the vehicle burned completely, including its battery system. The incident has raised concerns among BYD Atto 3 users in Nepal. Many people consider a vehicle a second home for their family. News that a vehicle battery could burn entirely has increased concern among thousands of owners.

Many Atto 3 users had already become worried after the incident. Cimex's initial statement increased those concerns. The company continues to say the high voltage battery system remained safe despite the vehicle burning completely.

As a result, many owners now question the safety of their own vehicles. They worry about what could happen if a similar incident occurs while they travel with their family members.

Instead of reducing concern, Cimex's explanation has created more questions among consumers. The company has not provided clear answers. Many owners now feel added stress each time they drive their vehicles and wonder whether a battery problem could occur.

Some consumers believe Cimex may be withholding details to protect the brand's reputation and sales. The company may already know more about the incident, although it has not released further information publicly.

Many consumers now want Cimex to inspect the battery systems in Atto 3 vehicles operating across Nepal.

Nepal has imported 4,286 Atto 3 units so far. Most of these vehicles now operate on roads across the country and carry families daily.

The concerns have spread beyond Atto 3 owners. Users of BYD models such as the BYD Dolphin, BYD Sealion 7, BYD Atto 1, and BYD Atto 2 have also begun asking questions about battery safety.

Questions have also emerged over claims that the battery, controller, and other electronic systems remained safe after the vehicle burned almost completely. Severe fires often damage wiring, electronic components, and sensitive systems.

Many consumers now want regulators to conduct an independent investigation. They want Cimex to provide clear technical findings and take corrective action if necessary.

Many also want battery inspections and safety checks on vehicles operating in Nepal.

Until the company provides more information and takes visible action, many consumers may continue to question the safety of the thousands of BYD vehicles currently operating on Nepal's roads.