Kathmandu-The Ministry of Communication and Information Technology initiated the service reform process at Nepal Telecom. Communication Minister Bikram Timsina led the new measures, ending automatic balance deductions when data packs are exhausted. The ministry plans to shift all services online and introduce a 'one-time KYC' system.

Under the new system, users will receive a notification after consuming 90 percent of their data pack. A pay-as-you-go option allows customers to continue using data with automatic charges or purchase a new package.

Nepal Telecommunications Authority spokesperson Ravindra Manandhar said the system is in testing and will be implemented soon. Users will be informed when their data is exhausted and given options to continue internet usage or purchase a new package.

USSD-based data pack users can expect the service within three to five days, while mobile app users can expect it within seven to ten days.

The ministry’s 10-point reform plan prioritizes improving service quality, strengthening customer service, and expanding digital services. The broader reform aims to simplify administrative processes, improve mobile data management, and expand digital platforms.

The company plans to introduce a one-time KYC system within 30 days to eliminate the need for users to repeatedly submit documents. Plans are also underway to fully digitize services such as eSIM distribution, complaint handling, SIM recovery, and ownership transfer.

The ministry has proposed setting up single-window service desks at Nepal Telecom offices to make services more accessible. Policy adjustments are being prepared to allocate more frequency spectrum for improving 4G service quality, with expectations of better internet speed and stability.